Returns + Exchanges

Returns & Exchanges

To initiate an exchange or store credit please click here.

We want you to be happy with your purchase and we know shopping online can be hard. We offer US customers $5 exchanges for different sizes or store credit within 14 days of receiving your item on most unworn, like-new merchandise. American customers may initiate your exchange through our self-serve return portal. Foreign customers (Canada, UK, etc.)  must cover their own shipping costs and should initiate the return process via email since we do not have the ability to create return labels from other countries.  Questions can be directed to hello@deadiajewelry.com

Because we are a small, slow-fashion jewelry brand and many of our items are  made-to-order, we do not offer refunds at this time but do offer exchanges and store credit.

Any sample/archive sale items, items purchased with a discount of 35% or greater, fine jewelry & customized items are FINAL SALE.

Damaged Items

While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase. 

Cancellations

Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less.