All jewelry is mailed in a hand-stamped craft jewelry box or muslin pouch and ready for gift giving. Each item is made by hand to order and is processed in the order in which it it is received. As each piece is handmade, orders generally take 5-7 business days to ship and in rare cases can take up to 3 weeks if an item is out of stock. Your patience is always appreciated.
All domestic orders are shipped via USPS First Class Mail with Tracking unless over 1 pound, they are shipped Priority Mail.
International orders are shipped via USPS First Class International Mail. USPS estimates that international orders will arrive in 6-10 business days, but orders can sometimes be delayed for 3-4 weeks by customs. International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.
Dea Dia is not responsible for lost packages or items marked as delivered.
At this time, we are not offering returns. We are a small company and each item is made to order especially for you! The nature of working with raw stones and crystals means that no two stones are exactly alike, therefore they may vary from the photos.
We inspect all items carefully before we ship. We will be glad to accept a return or exchange if an item shows up to you broken or defective. If this is the case, please let us know within 7 days of receiving your purchase and we will setup an exchange/replacement.
No Refunds are Given, exchanges will be considered on a case by case basis.
Sale or customized items are non returnable/eligible for exchange. In the event of an exchange/credit, the customer is responsible for shipping costs (delivery confirmation, etc) involved in the returning of the item. Item must be sent back with it's original packaging and with receipt of purchase. Please do not return items without first contacting us, they will not be accepted and be returned to sender.
Should you have any questions, please ask before you purchase!
Due to the nature of handmade jewelry and the use of vintage materials and natural stones, Dea Dia jewelry is fragile and should be handled with the utmost of care. Please avoid showering, bathing or swimming while wearing your jewelry. Since some of our metal is raw, untreated brass, bronze or silver, it will develop a patina over time. We believe that patina adds to the unique character of the jewelry. However, if you wish to remove the patina you can clean with a jewelry polishing cloth (we recommend Sunshine cloths) or by applying ketchup or vinegar directly to the metal for a few minutes and wiping clean with a dry cloth.
Gold plated jewelry should not be polished with a compound or jewelry polishing cloth as this may wear the finish down over time. Instead you can wipe clean with a soft damp cloth followed by a dry cloth.
Jewelry should be stored in a dry environment or in a plastic bag to prevent oxidation.
Free repairs are offered on jewelry purchased within 4 months. Please email firstname.lastname@example.org to discuss.