All jewelry is proudly designed and made in the USA using sustainable and ethical production practices. In-stock jewelry will ship within 3 business days from placing order. Out of stock styles may take up to 3 weeks to ship. Please keep in mind, we are a small company and keep limited inventory, so many of our designs are made to order especially for you.

Our default shipping method is USPS First Class Mail with Tracking  & Insurance for $8. USPS First Class Mail can take 2-6 business days (3 days average) to be delivered. You can upgrade to Priority Mail for $12 or Priority Express for $30. Priority Mail takes 1-3 days. 

We also offer carrier-calculated UPS rates as well if you prefer over the USPS.

International orders are shipped default via USPS First Class International Mail. USPS estimates that international orders will arrive in 6-10 business days, but orders can sometimes be delayed for 3-4 weeks by customs. We also offer express options as well as DHL Worldwide Express. We will refund shipping overages. International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.

Dea Dia is not responsible for lost packages or items marked as delivered.

We want you to be happy with your purchase! While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to accept a return or exchange. If this is the case, please let us know within 5 days of receiving your purchase.

We don't generally issue refunds on items due to change of heart. We will however facilitate an exchange for a different item or the same item in a different size within 5 days of receiving order. Please understand, we are a small company and each piece of jewelry is made to order. We try our best to take great photos and give accurate descriptions of our products. The nature of working with raw stones, vintage materials and creating handmade means that no items are exactly alike, therefore they may vary slightly from the photos.

Refunds are given on a case by case basis. Please DO NOT return an item without first reaching out to us at hello@deadiajewelry.com

Sale or customized items are FINAL SALE.

In the event of an exchange/credit, the customer is responsible for shipping costs (delivery confirmation, etc) involved in the returning of the item. Item must be sent back with original packaging and with receipt of purchase. Items returned/exchanged without prior notification will not be processed.

Cancellations

Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less.

Due to the delicate nature of handmade jewelry and the use of vintage materials and natural stones, Dea Dia jewelry is fragile and should be handled with the utmost of care.

To prolong the life of your jewelry, please avoid showering, bathing or swimming while wearing. Opals, especially, should be kept away from water and dried as soon as possible should they come in contact since they are a very porous stone and water can cause them to change colors.

Since some of our metal is raw, untreated brass, bronze or silver, it will develop a patina over time. Jewelry should be stored in a dry environment or in a plastic zip bag to prevent oxidation. We believe that patina adds to the unique character of jewelry. However, if you wish to remove the patina you can clean with a jewelry polishing cloth (we recommend Sunshine cloths) or for a pure brass item, dip in white vinegar for 30 seconds, rinse with water and wipe dry. Please take care to avoid stones when using this method. Dea Dia is not responsible for any damage caused due to cleaning.

Gold plated jewelry should not be polished with a compound, vinegar or jewelry polishing cloth as this may wear the finish down over time. Instead you can wipe clean with a soft damp cloth followed by a dry cloth.

Free repairs are offered on jewelry purchased within 6 months. After that a small fee may be charged. You are also welcome to send back any jewelry for cleaning and/or polishing for a $15 charge.

Please email jessica@deadiajewelry.com to discuss.