Returns + Exchanges
Returns & Exchanges
We want you to be happy with your purchase and we know shopping online can be hard. We offer $5 exchanges for different sizes or store credit within 14 days of receiving your item on most unworn, like-new merchandise. American customers may initiate your exchange through our self-serve return portal. Canadian customers must cover their own shipping costs. Questions can be directed to firstname.lastname@example.org
Since we are a small, made-to-order company we do not offer refunds.
Any sample/archive sale items, items purchased with a discount of 35% or greater, fine jewelry & customized items are FINAL SALE.
While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase.
Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less.