Returns + Exchanges

Returns & Exchanges

We want you to be happy with your purchase! We offer free exchanges or store credit within 14 days of purchase on all unworn, like-new merchandise. Please do not return an item without first reaching out to us at hello@deadiajewelry.com to get your exchange started. Your first exchange is free, any subsequent exchanges will be subject to a shipping fee. Any merchandise that is returned to us that appears worn is subject to a 15% restocking & re-polishing fee.

Since we are a small, made-to-order company we do not offer refunds.

All sale, fine jewelry & customized items are FINAL SALE.

Damaged Items

While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase.

Cancellations

Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less.