Store Policies - Shipping, Returns & Cancellations
- We pay for shipping on orders of $180+ in the USA
- Our default shipping is USPS ground + insurance for $8. Other shipping options include Priority Mail or UPS
- Canadian orders are shipped via First Class Mail International and can take 1-2 weeks to arrive
- International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.
- Dea Dia is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit, please contact us as we can try to put a trace on the package or file an insurance claim and send out a new order
All jewelry is mailed in a foil branded box or satin bag and ready for gift giving. Each item is made by hand to order and is processed in the order in which it it is received. As each piece is handmade and we are a small studio, orders may take up to 4 weeks to ship if an item is out of stock. If an item is in stock and available, we will always try our best to ship with in 3 days. Your patience is always appreciated and you are welcome to reach out for a shipping update to email@example.com
To initiate an exchange or store credit please click here.
Because we are a small, slow-fashion jewelry brand and many of our items are made-to-order, we do not offer refunds at this time.
However, we do want you to be happy with your purchase and offer free exchanges or store credit within 14 days of receipt on all unworn, like-new merchandise. To initiate the exchange process, please follow this link. Please return your item in original condition and include your packing slip and original packaging. Your first exchange is free.
All customized and fine jewelry items are FINAL SALE. Items purchased during a sample sale or with a discount of over 34% are also considered final sale.
Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less. We put items into production immediately upon receiving your order.