Store Policies - Shipping, Returns & Cancellations
All jewelry is mailed in a foil branded box or satin bag and ready for gift giving. Each item is made by hand to order and is processed in the order in which it it is received. As each piece is handmade and we are a small studio, orders may take up to 3 weeks if an item is out of stock. If an item is in stock and available, we will always try our best to ship with in 3 days. Your patience is always appreciated.
Our default shipping method is USPS First Class Mail with Tracking & Insurance for $8. USPS First Class Mail can take 2-6 business days (3 days average) to be delivered. You can upgrade to Priority Mail for $12 or Priority Express for $30. Priority Mail takes 1-3 days.
We also offer carrier-calculated UPS rates as well if you prefer over the USPS.
International orders are shipped default via USPS First Class International Mail. USPS estimates that international orders will arrive in 6-10 business days, but orders can sometimes be delayed for 3-4 weeks by customs. We also offer express options as well as DHL Worldwide Express which we recommend over USPS International mail. International buyers are responsible for paying any import fees or tariffs levied by their country. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.
Dea Dia is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit we will do out best to help locate it.
We want you to be happy with your purchase! While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase. If you ordered a ring and it doesn't fit, you can send it back to us to exchange for another size.
Because each piece of jewelry is handmade to order we do not offer refunds. We are a small company with limited inventory and resources. If you are terribly unhappy with an item we are happy to exchange it for another item or offer you a store credit for a future purchase.
Please do not return an item without first reaching out to us at firstname.lastname@example.org
All sale, fine jewelry & customized items are FINAL SALE.
In the event of an exchange/credit, the customer is responsible for shipping costs involved in the returning of the item. Item must be sent back with original packaging and with receipt of purchase. Items returned/exchanged without prior notification will not be processed.
Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less. We put items into production immediately upon receiving your order.