Deluxe Gift Packaging
- Jewelry Care
Due to the delicate nature of handmade jewelry and the use of some vintage materials and natural stones, Dea Dia jewelry is fragile and should be handled with the utmost of care.
Please avoid showering, bathing or swimming while wearing your jewelry.
Opals, especially, should be kept away from water and dried as soon as possible should they come in contact since they are a very porous stone and water can cause them to change colors.
Since some of our metal is raw brass, bronze or silver, it will develop a patina over time. We believe that patina adds to the unique character of jewelry. Jewelry should be stored in a dry environment or in a plastic bag to prevent oxidation and tarnish. However, if you wish to remove the patina you can clean with a jewelry polishing cloth (we recommend Sunshine cloths)
For ultra brightening on brass or bronze you can drop in white vinegar for 30 seconds to remove oxidation, rinse with fresh water and then dry and polish with a Sunshine cloth. Please take care of avoiding stones or gold plated items when using this method.We provide a small sample of the yellow Sunshine Polishing cloth with each order of brass and silver rings and pendants.
Please note, our brass is a mixture of 75% copper and 25% zinc and is free of lead and nickel. Some people experience green discoloring on their skin from brass. This is due to the copper mixing with your particular oils and ph levels. This reaction is harmless and will wash off. We have found this reaction can be particularly pronounced in humid climates or when wearing certain hand moisturizers. This reaction does tend to diminish the more you wear the piece.
To minimize the discoloration, you can periodically paint the inside of your brass ring with clear nail polish or lacquer, avoid mixing with moisture and sweat, and take off before going to bed or applying moisturizer. If you don't like the discoloration, we suggest you order gold plated, sterling silver or solid gold jewelry.
Gold plated jewelry should not be polished with a jewelry polishing cloth or a compoundas this may diminish the plating. Instead you can wipe clean with a soft damp cloth followed by a dry cloth. Treat gold plated jewelry as costume jewelry and avoid moisture and products while wearing.
Free repairs are offered on jewelry purchased within 6 months. After that a small fee may be charged. You are also welcome to send back any jewelry for cleaning and/or polishing for a $15 charge. Please note, herringbone chains cannot be repaired if they become kinked. Only the clasps can be replaced.
Please email firstname.lastname@example.org to discuss.
Returns & Exchanges
We want you to be happy with your purchase! We offer free exchanges or store credit within 14 days of purchase on all unworn, like-new merchandise. Please do not return an item without first reaching out to us at email@example.com to get your exchange started. Your first exchange is free, any subsequent exchanges will be subject to a shipping fee. Any merchandise that is returned to us that appears worn is subject to a 15% restocking & re-polishing fee.
Since we are a small, made-to-order company we do not offer refunds.
All sale, fine jewelry & customized items are FINAL SALE.
While we inspect all items carefully before we ship, should an item show up broken or defective we will be glad to issue you a replacement or repair it and get it back to you. If this is the case, please let us know within 3 days of receiving your purchase.
Should you request an order to be cancelled after more than 12 hours have passed, your order will be subject to a cancellation fee of $20 or 25% of the order, whichever is less.
Deluxe Gift Packaging
Woman Owned & Woman Made
All Dea Dia jewelry is designed in house by owner Jessica Lawson. Utilizing hands-on methods such as wax carving, soldering, beading and wire wrapping each piece of jewelry is handcrafted. Our cast jewelry pieces are created in a woman-owned factory in Downtown Los Angeles.
We create our jewelry in small batches to prevent excess inventory and waste and use recycled metals. Our jewelry is made locally in the United States to reduce our carbon footprint and support American manufacturing.
Made to Order
All jewelry is proudly designed and made in the USA using sustainable and ethical production practices. In-stock jewelry will ship within 3 business days from placing order. Out of stock styles may take up to 3 weeks to ship. Please keep in mind, we are a small company and keep limited inventory, so many of our designs are made to order especially for you.
Once your order ships you will be able to track your order door to door. You will receive a notification when your order ships via email, text or the Shop App.
If your order appears to be lost in transit please reach out to us so we can try and help you locate your package!
Our default shipping method is USPS First Class Mail with Tracking & Insurance for $8. Shipping time is 2-6 days. Upgrade to Priority Mail for $12 or Priority Express for $30. Priority Mail takes 1-3 days. Orders over $200 ship free in the USA.
Orders to Mexico and Canada are shipped default via USPS First Class International Mail. We also offer express options as well as DHL Worldwide Express which we recommend for European shipments. International buyers are responsible for paying any import fees or tariffs. We cannot estimate what these fees will be as they vary by country. Once a package leaves the United States, we have no responsibility for it.